AMResorts would like to take this opportunity to inform you of an update regarding Dreams® Vista Cancun Resort & Spa.
Unfortunately, the resort has experienced unexpected delays during construction. In the best interest of our mutual clients, we have made the decision to open the resort on February 1, 2020. AMResorts wholeheartedly look forward to serving our mutual guests upon the new grand opening date.
To reaffirm AMResorts commitment to our valued travel partners, travel agency community and future guests, we will be protecting any bookings affected by this change.
With this in mind, AMResorts would like to share the below protection options to be executed via the channel originally booked:
- Guests with existing reservations will be assigned and protected at the following resorts based on availability:
- Secrets® The Vine Cancun (Adults-Only)
- Breathless® Riviera Cancun Resort & Spa (Adults-Only)
- Dreams® Sands Cancun Resort & Spa
- Dreams® Tulum Resort & Spa
- Dreams® Puerto Aventuras Resort & Spa
- Now® Jade Riviera Cancun
- Now® Emerald Cancun
- Reflect® Cancun Resort & Spa
- Sunscape® Akumal Beach
- Guests will also receive a complimentary return stay certificate to Dreams Vista Cancun Resort & Spa for an equal number of nights as the original reservation. Travel must be completed within one year of original departure date.
- Travel agency commission will be protected on the land-only portion of the original booking, as well as the complimentary return stay. Commissions will be paid by the tour operator and charged back to the AMResorts® branded property. The tour operator should send the resort an invoice directly and the payment will come from the resort.
AMResorts will continue to share information and updates as they become available, and will support you in delivering the best possible vacation experience for our mutual guests.
Where can I receive a copy of this statement?